Refund Policy – COMPAX DIE

Effective Date: 17 May 2026

At COMPAX DIE, customer satisfaction is important to us.
This Refund Policy explains the conditions under which refunds may be approved for services purchased through our website or support channels.

By using our services, you agree to the terms mentioned in this Refund Policy.

1. Business Information

Trade Name: COMPAX DIE
Legal Name: SUNITA DEVI
Business Type: Proprietorship
Business Category: Professional Online Assistance & Support Services
Business Location: New Delhi, Delhi, India

2. Nature of Services

COMPAX DIE provides professional online assistance and support-related services based on customer requirements and communication.

As many services involve time, technical effort, consultation, and digital support work, refund eligibility depends on the status of the service provided.

3. Refund Eligibility

Refund requests may be considered in the following situations:

Service was not delivered as agreed
Duplicate payment was made by mistake
Payment was deducted but service was not initiated
Technical issues from our side prevented service completion
Incorrect billing amount was charged

Approved refund requests are subject to verification and review.

4. Non-Refundable Situations

Refunds may not be applicable in the following cases:

Service has already been successfully delivered
Work or support process has already started
Delay caused by incomplete or incorrect customer information
User changes their mind after service initiation
Issues caused by third-party platforms or external systems beyond our control
Violation of website terms or misuse of services

5. Refund Request Process

To request a refund, users must contact our support team through the official website contact page with:

Full Name
Payment Details
Order or Transaction Information
Reason for Refund Request

Incomplete requests may require additional verification.

6. Refund Processing Time

If a refund request is approved, processing may take approximately:

5–10 business days

The actual refund time may vary depending on:

Payment gateway
Bank processing time
Financial institution policies

7. Payment Gateway & Banking Delays

COMPAX DIE is not responsible for delays caused by:

Banks
Payment gateways
UPI systems
Card providers
Technical banking issues

Users are advised to contact their payment provider for payment-processing updates if needed.

8. Cancellation Policy

Customers may request cancellation before the service process has started.

Once work, consultation, or support activity has begun, cancellation requests may not be eligible for a full refund.

9. Fraud Prevention

COMPAX DIE reserves the right to:

Reject suspicious refund requests
Verify customer identity
Investigate payment disputes or fraudulent activities

False chargebacks or fraudulent refund claims may lead to permanent service restrictions.

10. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice.

Updated policies become effective immediately after publication on this website.

11. Contact Information

For refund-related concerns or support, users may contact us through the official contact page available on the website.

Final Disclaimer

Refund approval is solely subject to review and verification by COMPAX DIE based on the nature of services provided and applicable conditions.